Privacy Policy

At GCCSAT ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gccsat.com, use our services, or interact with us.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms, quote request forms, or inquiry forms on our website
• Subscribe to our newsletter or promotional communications
• Create an account or register for our services
• Communicate with us via email, phone, WhatsApp, or our AI chat feature
• Participate in surveys, promotions, or feedback requests
• Apply for employment opportunities

The personal information we collect may include:

• Contact Information: Name, email address, phone number, company name, job title
• Location Information: Country, city, postal address, service location
• Business Information: Industry sector, company size, service requirements
• Communication Data: Messages, inquiries, feedback, and correspondence with us
• Account Information: Username, password (encrypted), and account preferences

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior through cookies and similar technologies:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Information: Pages viewed, time spent on pages, navigation paths, click patterns
• Location Data: General geographic location based on IP address (country, city)
• Technical Data: Screen resolution, language preferences, referring website URLs

1.3 Third-Party Information

We may receive information about you from third-party sources, including:

• Analytics Services: Google Analytics tracks website usage and performance
• Security Services: Google reCAPTCHA for form submission verification and bot protection
• Social Media Platforms: If you interact with our social media content or share our pages
• Business Partners: Authorized distributors, resellers, or technology partners

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery and Support

• Processing and responding to your inquiries, quote requests, and service orders
• Providing VSAT satellite internet, Starlink, and connectivity solutions
• Managing your account and delivering customer support
• Troubleshooting technical issues and improving service quality
• Communicating with you about your services, orders, and accounts

2.2 Business Operations

• Analyzing website usage and user behavior to improve our services
• Conducting market research and understanding customer needs
• Developing new products, services, and features
• Managing our business relationships and partnerships
• Processing employment applications and recruitment

2.3 Marketing and Communications

• Sending newsletters, product updates, and promotional materials (with your consent)
• Personalizing your experience and tailoring content to your interests
• Conducting marketing campaigns and measuring their effectiveness
• Informing you about special offers, new services, and industry news

2.4 Legal and Security

• Protecting against fraud, unauthorized access, and security threats
• Complying with legal obligations and regulatory requirements
• Enforcing our terms of service and protecting our legal rights
• Responding to legal requests from law enforcement or government authorities

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.

3.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality, security, and navigation
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Functional Cookies: Remember your preferences and settings for a personalized experience
• Marketing Cookies: Track your browsing to display relevant advertisements

3.2 Google Analytics

We use Google Analytics to collect and analyze information about website usage. Google Analytics uses cookies to track visitor interactions and generate reports about website activity. The information collected includes pages visited, time spent on site, browser type, and general location data. For more information about how Google uses data, visit Google's Privacy Policy.

3.3 Google reCAPTCHA

We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

3.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect the functionality of our website. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties in the following circumstances:

4.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

• Web hosting and cloud storage providers
• Email service providers and marketing platforms
• Customer relationship management (CRM) systems
• Analytics and performance monitoring services
• Payment processors and financial institutions
• IT support and cybersecurity services

4.2 Business Partners

We may share information with authorized distributors, resellers, equipment manufacturers (such as Starlink, Peplink, iDirect, Comtech), and technology partners to fulfill service requests and deliver solutions.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes, court orders, or government requests
• Enforcement of our terms of service or other agreements
• Protection of our rights, property, or safety, or that of others
• Investigation of fraud, security issues, or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. International Data Transfers

GCCSAT operates in multiple countries across MENA, Africa, and Europe. Your information may be transferred to, stored, and processed in countries outside your country of residence, including the United Arab Emirates and other jurisdictions where our servers and service providers are located.

We ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and other regional privacy regulations.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols (SSL/TLS)
• Secure server infrastructure with firewalls and intrusion detection systems
• Access controls and authentication mechanisms to limit data access
• Regular security audits, vulnerability assessments, and penetration testing
• Employee training on data protection and confidentiality obligations
• Incident response procedures to address security breaches promptly

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods depend on:

• The nature of the information and the purposes for which it was collected
• Legal, regulatory, accounting, or reporting requirements
• Our legitimate business interests (e.g., fraud prevention, dispute resolution)
• Your consent (where applicable) until you withdraw it

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

8.1 Access and Portability

• Right to Access: Request a copy of the personal information we hold about you
• Right to Portability: Receive your data in a structured, machine-readable format

8.2 Correction and Deletion

• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)

8.3 Restriction and Objection

• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Object: Object to processing based on legitimate interests or for direct marketing

8.4 Consent Withdrawal

• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

8.5 Marketing Preferences

You can opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in promotional emails
• Contacting us directly at the information provided below
• Adjusting your account settings (if applicable)

8.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law (typically 30 days).

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit. Third-party services we integrate with include:

• Google services (Analytics, reCAPTCHA, Maps)
• WhatsApp for customer communication
• Social media platforms (if applicable)
• Partner and vendor websites

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we have collected
• Right to Delete: Request deletion of personal information we have collected
• Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

To exercise these rights, contact us at the information provided below. You may designate an authorized agent to make requests on your behalf.

12. European Union (GDPR) Rights

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 8 above.

Legal Basis for Processing:

• Consent: You have provided clear consent for specific processing activities
• Contract Performance: Processing is necessary to fulfill our contractual obligations
• Legal Obligation: Processing is required to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, security)

You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (where applicable)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Thank you for trusting GCCSAT with your information. We are committed to protecting your privacy and providing transparent, secure, and reliable satellite connectivity solutions.